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AML Operations Director

A large Financial Services client of ours is looking for an experienced Operations Director to take on a role to spearhead a facility in Buffalo, NY and also to oversee operations of another location (some travel is needed). This is an exciting firm that is growing year on year in North America, so lots of upward mobility is possible for the right person. 



  • Define and lead the strategic vision for the Operations team, all while leading and motivating an office of 80 – 200 analysts
  • Responsible for leading and optimizing the delivery of AML client relationships and services
  • Collaborate with partners to challenge the norms and improve / grow the business
  • Ensure day-to-day operations are conducted in compliance with regulatory, legal and company policy and requirements
  • Interact regularly with clients to strengthen the relationship, report results, and identify new opportunities for providing value added services
  • Oversee production and results for the office and seek opportunities for improved efficiency and streamlined processes
  • Identify top talent among the team to coach and develop into leadership roles
  • Drive solution delivery within Operations team to ensure that solutions are aligned with business objectives, regulatory expectations and industry practices
  • Oversee and direct team responsible for data analysis and manage and continuously enhance reporting to measure quality and productivity against goals
  • Oversee and direct team responsible for participating in the design and development of data analysis and quality control procedures
  • Oversee and prepare metrics to support management and board-level reports, and ensure creation of reports to assist the other functions with forecasting and operational improvements (trending, production metrics, etc.)
  • Routinely examine processes to identify opportunities for continued process optimization
  • Identify and resolve risks and issues, escalating as appropriate to keep management informed of identified risks
  • Responsible for onboarding new company acquisitions to ensure regulatory coverage and the monitoring of potential suspicious activity
  • Provide production / service reporting to senior leadership and clients
  • Manage various projects



  • 10+ years of relevant professional experience or a combination of experience including consulting, operations management and banking with large complex companies
  • Subject matter expertise in Bank Secrecy Act (BSA) / or Anti-Money Laundering (AML)
  • Very strong entrepreneurial spirit - highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities 
  • Outstanding written and verbal communication and presentation skills
  • Ability to identify areas for continuous improvement and make recommendations and/or implement
  • Highly motivated with a positive outlook and the ability to demonstrate a professional demeanor at all times
  • Strong management skills and demonstrated ability to develop employees



  • 12+ years of relevant experience
  • Master’s Degree in business administration or related field
  • CAMS certification
  • Prior client relationship development experience


If you are interested in this or similar roles, please contact Matt Lang on