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Job

Compliance Customer Service Manager

  • Location

    Fully Remote

  • Sector:

    Financial Services and Banking

  • Job type:

    Permanent

  • Salary:

    110,000 - 120,000

  • Contact:

    Connor Dueñas

  • Contact email:

    c.duenas@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Published:

    about 1 month ago

  • Expiry date:

    2022-09-16

  • Startdate:

    ASAP

We are working with a global Fintech firm who are looking for a compliance customer service manager to build out their growing oversight team.

Hamlyn Williams has partnered with a top global Fintech to build out their Compliance Customer Service team. The build-out will help the Fintech to achieve a number of strategic growth objectives and meet heightened regulatory standards given the current environment. We are currently recruiting a Customer Service Manager to help with their compliance quality analytics in North America.

If you are a compliance manager with experience in customer service for a financial institution, this is an excellent opportunity for you.

What you'll be doing:

  • Perform quality reviews of customer-facing activities, including customer calls and email correspondence, to identify failures to follow established compliance procedures. Recommend appropriate corrective action and enhancements to processes, procedures, and training.
  • Analyze complaints and quality metrics to identify areas for improvement.
  • Responding to escalated complaints, including reviewing complaint files and drafting responses.
  • Assist in the development and delivery of complaint training, including training of fintech partners

What they're looking for:

5-7 years experience providing oversight of sales, servicing, and/or collection activities as a customer service manager, quality analyst, or compliance analyst. Prior experience performing call and complaint reviews preferred.

  • Proven track record showing ability to maintain a high attention to detail while managing multiple assignments and competing priorities.
  • Demonstrated ability to identify root causes and suggest corrective actions.
  • Excellent communication skills and ability to interact effectively as a member of a cross-functional team.
  • Strong interest in technology and innovation. Prior fintech experience a plus

For more information contact Connor Duenas at Hamlyn Williams at c.duenas@hamlynwilliams.com

(646) 349-2806

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