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Job

Compliance Quality Analyst

  • Location

    Remote

  • Sector:

    Financial Services and Banking

  • Salary:

    80,000 - 100,000

  • Contact:

    Connor Dueñas

  • Contact email:

    c.duenas@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    Compliance Quality Analyst

  • Published:

    about 2 months ago

  • Expiry date:

    2022-08-27

  • Startdate:

    ASAP

We are working with a global Fintech firm who are looking for a compliance quality analyst to build out their growing oversight team.

What you'll be doing:

  • Perform quality reviews of customer-facing activities, including customer calls and email correspondence, to identify failures to follow established compliance procedures. Recommend appropriate corrective action and enhancements to processes, procedures, and training.
  • Analyze complaints and quality metrics to identify areas for improvement.
  • Responding to escalated complaints, including reviewing complaint files and drafting responses.
  • Assist in the development and delivery of complaint training, including training of fintech partners

What they're looking for:

3-5 years’ experience providing oversight of sales, servicing, and/or collection activities as a customer service manager, quality analyst or compliance analyst. Prior experience performing call and complaint reviews preferred.

  • Proven track record showing ability to maintain a high attention to detail while managing multiple assignments and competing priorities.
  • Demonstrated ability to identify root causes and suggest corrective actions.
  • Excellent communication skills and ability to interact effectively as a member of a cross-functional team.
  • Strong interest in technology and innovation. Prior fintech experience a plus

For more information contact Connor Duenas at Hamlyn Williams at c.duenas@hamlynwilliams.com

(646) 349-2806

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