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Customer Quality Manager (Japan clients)

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  • Contact:

    Yang Chen

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  • Published:

    28 days ago

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  • Startdate:



Understand customers’ needs managing communication and coordinating activities with different business stakeholders

Work closely with field quality engineers at various locations to develop clear problem definitions, failed part return analyses and containment actions

Customer complaint handling, driving 8D problem solving applying analytical tools as required, task assignment follow up and closure

Work closely with Operations teams and Engineering to understand the root cause, go to gamba to understand the physics of failure and ensure robust actions are taken to prevent issue reoccurrence and detect issues at source

Provide Quality KPI's and situation reporting to Business Unit and Functional Teams.

Monitoring the effectiveness of countermeasures and work with cross-functional departments for further improvements if need

Provide necessary inputs for the projects related to customers

Transfer the COL to other key customer lines


Degree or above in Engineering or related disciplines wiht 10 years or above related experience

Knowledge and experience in DC motor, Gear motor. Preferably worked in Japanese manufactuing locations.

Knowledge and competence in 8D reporting system. Work experiences in ISO9001/ISO14001 manufacturing environment.

Good communication in English, Mandarin and Japanese (Japan Language Proficiency Test N2 passed at least)

Experiences in handling Japanese customer complaint or special requirements.

Good communication skill and team work spirit,and willing to handle tasks assigned.

Ability in Failure Analysis and Corrective Action justification.

Knowledge and experience in Quality Tools usage, for examples: PFMEA, GR&R, DOE

Work location: Shenzhen