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Job

Customer Success Manager

  • Location

    London, England

  • Sector:

    Financial Services and Banking

  • Job type:

    Permanent

  • Contact:

    Brad Rosser

  • Contact email:

    b.rosser@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    BR6118

  • Published:

    4 months ago

  • Expiry date:

    2022-02-20

We are supporting one of the fastest growing Accountancy Practices who have regularly been awarded for their accelerated growth & performance. 

They have appointed us to support with the recruitment of a Customer Success Manager to be based either in the London or Cardiff office (Or fully remote for the right candidate) 

Job:

  • Full ownership of expansion revenue, cross/up sells, new pricing / repricing
  • Ownership of scoping proposals and quotes, to implementation
  • Work cross-functionally to strategise on growth opportunities and custom scopes of work
  • Manage our Hub system model to interrogate data and confirm over-delivery with accountants 
  • Maintain a deep understanding of our services, processes, and pricing in order to identify and speak with customers about our most relevant services specific for their needs
  • Training delivery team on triggers for upsells and cross sells
  • Build strong relationships with founders and finance executives
  • Managing customer pipeline etc. and driving launches. 

Package:

  • Competitive Market salary
  • Office Dog's
  • Hybrid / Flexible working
  • Private healthcare & pension
  • Internal progression opportunities 

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