7 months ago
• Responsible for our merchant’s smooth experience while they implement our products and solutions, ensuring high quality integrations.
• Work closely with our merchants and your sales colleagues, strengthen knowledge in ecommerce and payments industry as well as the underlying system and vendor landscape.
• Act as first or second point of contact with our merchants and assist them with technical integrations.
• Act as an interface between involved parties and steer them to completion, while eliminating friction as an external project manager.
• Provide merchants with profound knowledge about our products and best practices to ensure optimal end customer experience.
• Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.
• Desired experience and understanding of XML, HTML, REST API.
• Familiarity with e-commerce shop systems or payment systems.
• Experienced in either pre-sales, technical integration, technical project management.
• Good level of communication in both English and Mandarin.