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Job

Fraud Chargeback Operation - Fintech (Singapore/Taiwan)

  • Location

    Singapore / Taiwan

  • Sector:

    Financial Services and Banking

  • Job type:

    Permanent

  • Contact:

    Bettina Chow

  • Contact email:

    b.chow@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Published:

    3 months ago

  • Duration:

    perm

  • Expiry date:

    2022-05-10

  • Startdate:

    asap

Job Highlights

  • Investigating and preventing day to day fraud/chargeback activities

  • Conducting risk monitoring to reduce fraud/chargeback cases occurred

  • Flexible working culture

  • Attractive compensation package

  • ONLY CONSIDER CANDIDATES BASED IN SINGAPORE / TAIWAN

Responsibilities

  • Monitor and review fraud/chargeback cases and trend. Collaborate with both internal and external stakeholders to conduct investigations and take appropriate actions (e.g. transaction retrieval, chargeback representment).

  • Streamline fraud/chargeback process to balance the loss prevention and the user experience

  • Work closely with acquiring channels, issuing banks and 3rd parities to exchange fraud/chargeback info and comply with the scheme's requirements.

Requirements

  • 3+ years of fraud management experience at payment processor, acquirer, bank or e-commerce platform

  • Experience in configuring and analysing results from risk and fraud management systems, strong data analytical and quantitative skills

  • Experience in dealing with card scheme, acquirer and 3rd party vendors

  • Familiar with card scheme requirement, such as chargeback (dispute) and fraud monitoring program and regulatory requirement

  • Experience in chargeback and fraud prevention is a plus

  • Fluent English and able to understand Mandarin is a plus

For interested parties, please click Apply Now or send your CV to b.chow@hamlynwilliams.com for further discussion.

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