Job Highlights

Monitor and review fraud/chargeback cases and trend. Collaborate with both internal and external stakeholders to conduct investigations and take appropriate actions (e.g. transaction retrieval, chargeback representment).
Streamline fraud/chargeback process to balance the loss prevention and the user experience
Work closely with acquiring channels, issuing banks and 3rd parities to exchange fraud/chargeback info and comply with the scheme's requirements.

3+ years of fraud management experience at payment processor, acquirer, bank or e-commerce platform
Experience in configuring and analysing results from risk and fraud management systems, strong data analytical and quantitative skills
Experience in dealing with card scheme, acquirer and 3rd party vendors
Familiar with card scheme requirement, such as chargeback (dispute) and fraud monitoring program and regulatory requirement
Experience in chargeback and fraud prevention is a plus
Fluent English and able to understand Mandarin is a plus

For interested parties, please click Apply Now or send your CV to b.chow@hamlynwilliams.com for further discussion.

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