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Job

Head of Consumer Operations

  • Location

    Madrid, Spain

  • Sector:

    Financial Services and Banking

  • Job type:

    Permanent

  • Salary:

    €30,000-€100,000 + Bonus

  • Contact:

    Brad Rosser

  • Contact email:

    b.rosser@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    BR642877

  • Published:

    16 days ago

  • Expiry date:

    2021-11-10

Head of Consumer Operations

Hamlyn Williams is exclusively working with one of Europe's biggest fintech's, who are executing a global expansion across EMEA APAC & the US.

We are currently looking for a Head of Customer Success / Head of Consumer Operations who will collaborate internationally with the respective teams across Europe, and lead their business units across Spain, Italy, & Portugal.

The person in mind should have a strong experience within customer success, in a consumer-facing business, & should have gained experience with operations and all-around problem-solving.

Role & Responsibilities:

In this business function there is a hybrid model of both internal and outsourced agents, so we are looking for a person with:

  • Strong BPO, Vendor Management experience
  • Management of performance across key metrics
  • KPIs, & SLAs in remote and local contact centres
  • Exposure to SQL, Python or Google Suite
  • Management of multiple office locations
  • Ability to help develop team members and internal collaborators to drive forward their international collaboration
  • B2C focused experience
  • 3-10 years of experience

On offer will be a competitive market salary, fully integrated Hybrid working model, attractive benefits package.

If this role is of interest, please apply or get in touch with Bradford Rosser on LinkedIn or email: b.rosser@hamlynwilliams.com

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