Head of IT Infrastructure & support - Top tier hedge fund
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Location
Hong Kong
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Sector:
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Job type:
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Contact:
Warwick Pearmund
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Contact email:
w.pearmund@hamlynwilliams.com
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Salary high:
0
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Salary low:
0
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Published:
6 months ago
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Expiry date:
2020-08-29
As the senior APAC IT representative for this global hedge fund you will assume responsibility for the smooth running, and troubleshooting, of infrastructure, networks and ad hoc support.
Role:
- Provide support for network switches/routers within Asia region
- Support global VMware environment
- Oversee global backup and monitoring processes and address issues/alerts in a prioritized/timely manner
- Support and maintain Asia based voice infrastructure
- Provide third line support for the Windows desktop and server environments ensuring a professional, timely and high quality support provision to user requests
- Provide support for all aspects of IT including some end user support
- Responsible for accurately documenting all processes and procedures accurately
- Accurately and consistently follow company and team policies, procedures and standards
- Ensure line manager is informed of all relevant issues, concerns or incidents (including near-misses) and any breaches of policy
- Actively participate in business continuity planning and testing
- Uphold the firm’s cybersecurity standards and best practices
- Be able to work autonomously with minimal supervision
- Be able to manage and keep track of a large number of tasks concurrently
- Take responsibility for complex projects such as large-scale hardware and software deployments
- Research solutions to problems and knowledge share with the rest of the team
- Assist the Technology Infrastructure Manager with any other duties as needed
Requirements:
- 10+ years’ experience in IT infrastructure. It is essential that at least some of this has been within financial services.
- Experience of delivering projects in a pressurised environment
- Administration of Cisco Unified Communications including experience with Cisco expressway/Jabber
- Skilled in Cisco switching and routing (CCNA level or higher)
- Comfortable creating PowerShell scripts
- Skilled in VMware and enterprise storage administration
- Nagios/Grafana/Prometheus experience
Preferred but not essential:
- Cisco AMP
- Veeam Backup/Deployment
- Nimble Experience
- Docker experience