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Head of IT Infrastructure & support - Top tier hedge fund

  • Location

    Hong Kong

  • Sector:

    Financial Services and Banking

  • Job type:


  • Contact:

    Warwick Pearmund

  • Contact email:

  • Salary high:


  • Salary low:


  • Published:

    over 1 year ago

  • Expiry date:


As the senior APAC IT representative for this global hedge fund you will assume responsibility for the smooth running, and troubleshooting, of infrastructure, networks and ad hoc support.


  • Provide support for network switches/routers within Asia region
  • Support global VMware environment
  • Oversee global backup and monitoring processes and address issues/alerts in a prioritized/timely manner
  • Support and maintain Asia based voice infrastructure
  • Provide third line support for the Windows desktop and server environments ensuring a professional, timely and high quality support provision to user requests
  • Provide support for all aspects of IT including some end user support
  • Responsible for accurately documenting all processes and procedures accurately
  • Accurately and consistently follow company and team policies, procedures and standards
  • Ensure line manager is informed of all relevant issues, concerns or incidents (including near-misses) and any breaches of policy
  • Actively participate in business continuity planning and testing
  • Uphold the firm’s cybersecurity standards and best practices
  • Be able to work autonomously with minimal supervision
  • Be able to manage and keep track of a large number of tasks concurrently
  • Take responsibility for complex projects such as large-scale hardware and software deployments
  • Research solutions to problems and knowledge share with the rest of the team
  • Assist the Technology Infrastructure Manager with any other duties as needed


  • 10+ years’ experience in IT infrastructure. It is essential that at least some of this has been within financial services.
  • Experience of delivering projects in a pressurised environment
  • Administration of Cisco Unified Communications including experience with Cisco expressway/Jabber
  • Skilled in Cisco switching and routing (CCNA level or higher)
  • Comfortable creating PowerShell scripts
  • Skilled in VMware and enterprise storage administration
  • Nagios/Grafana/Prometheus experience

Preferred but not essential:

  • Cisco AMP
  • Veeam Backup/Deployment
  • Nimble Experience
  • Docker experience