As the senior APAC IT representative for this global hedge fund you will assume responsibility for the smooth running, and troubleshooting, of infrastructure, networks and ad hoc support.

Role:

• Provide support for network switches/routers within Asia region

• Support global VMware environment
• Oversee global backup and monitoring processes and address issues/alerts in a prioritized/timely manner
• Support and maintain Asia based voice infrastructure
• Provide third line support for the Windows desktop and server environments ensuring a professional, timely and high quality support provision to user requests
• Provide support for all aspects of IT including some end user support
• Responsible for accurately documenting all processes and procedures accurately
• Accurately and consistently follow company and team policies, procedures and standards
• Ensure line manager is informed of all relevant issues, concerns or incidents (including near-misses) and any breaches of policy
• Actively participate in business continuity planning and testing
• Uphold the firm’s cybersecurity standards and best practices
• Be able to work autonomously with minimal supervision
• Be able to manage and keep track of a large number of tasks concurrently
• Take responsibility for complex projects such as large-scale hardware and software deployments
• Research solutions to problems and knowledge share with the rest of the team
• Assist the Technology Infrastructure Manager with any other duties as needed

Requirements:

• 10+ years’ experience in IT infrastructure. It is essential that at least some of this has been within financial services.
• Experience of delivering projects in a pressurised environment
• Administration of Cisco Unified Communications including experience with Cisco expressway/Jabber
• Skilled in Cisco switching and routing (CCNA level or higher)
• Comfortable creating PowerShell scripts
• Skilled in VMware and enterprise storage administration
• Nagios/Grafana/Prometheus experience

Preferred but not essential:

• Cisco AMP
• Veeam Backup/Deployment
• Nimble Experience
• Docker experience