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Head of KYC Operations

  • Location


  • Sector:

    Financial Services and Banking

  • Job type:


  • Salary:


  • Contact:

    Georgeana Pugsley

  • Contact email:

  • Salary high:


  • Salary low:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


I am looking for a Head of KYC Operations for an investment bank based in Luxembourg. 


  • Understands, translates, communicates, and applies business strategies and objectives within own area of responsibility, ensuring that direct reports and functional teams are aligned to overall strategy, objectives and are following associated processes
  • Provides direction, management, and oversight of the KYC function ensuring that operations are running effectively
  • Stays abreast of AFC related regulatory changes and industry trends and topics to ensure the quality of the KYC operations meets policy requirements
  • Responsible for ensuring that all due diligence cases are managed; ensuring that all aspects of delivery are running effectively and if necessary, escalating issues to the Regional Head of KYC Ops
  • Proactively engages with stakeholders to steer business practices towards quality clients due to diligence and risk management
  • Escalation point for issues and face off to Senior Key Stakeholders
  • Develops and produces critical metrics and reporting which provide data related to department performance, risk quantification and stratification, and resource capacity limitations
  • Acts as a role model in relation to the values and beliefs and manages the function in line with internal policies and guidance and regulatory requirements
  • Drives continuous improvement of people, processes, and technology


  • Relevant experience in Client On-boarding / KYC
  • Production management skills and experience
  • Deep understanding of KYC, AFC, FATCA, and other regulatory requirements
  • Excellent team leader, able to work in virtual global teams and a matrix organisation
  • Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organisational, prioritisation, decision-making, and conflict resolution skills
  • Excellent communication skills, fluent in English
  • Additional languages a plus