Connecting linkedin



IT Business Systems Manager - Retail / OMS - Order Management Systems

  • Location

    Hong Kong

  • Sector:


  • Job type:


  • Salary:

    60,000/per month to 75,000/per month

  • Contact:

    Sunny Mirchandani

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    2 months ago

  • Duration:


  • Expiry date:


  • Startdate:


My client is a leading retail brand that is extremely reputable in the market and one of the biggest worldwide fashion retail brands focusong on the luxury sector. 

They are currently looking to hire a IT Business Systems Manager for their OMS platforms


Key Responsibilities:

  • Devise and manage the OMS project and development plan for assigned initiatives, including budgeting, scoping, and planning
  • Own project timeline of the assigned Omnichannel and e-Business integration projects
  • Successfully deliver OMS features and workflows across APAC by closely engaging with the business stakeholders on the vision, needs and sorting of priorities
  • Own the functional requirements and backlog for the APAC OMS platform in ensuring alignment across the Region
  • Advise Business stakeholders on Omnichannel capabilities, best practices, and OMS platform functionalities
  • Align with Business Divisions in mapping out business and functional processes
  • Advise adoption of OMS functionalities where applicable, instead of encouraging customizations that are hard to maintain and scale
  • Advise new OMS enhancements and initiatives in improving Omnichannel experience and engagement
  • Work with business to plan and arrange Change Management for initiative deployment
  • Drive business requirement definition and design sessions for OMS-related initiatives
  • Document and consolidate functional requirements and design for the APAC OMS-based solution
  • Liaise with technical teams and vendors to communicate and confirm technical feasibilities
  • Oversee delivery teams and vendors in carrying out design sessions, system demo sessions, testing sessions, system deployment, and hyper care
  • Work with specialist IT teams to align on performance, security, and data sharing standards
  • Ensure proper technical documentation of the platform evolution, development, and feature activation
  • Upkeep regional OMS platform framework and best practice
  • Align with the rest of regional Omnichannel Retail program timeline and other involved IT platforms/projects
  • Adopt mature approach to making trade-offs where required, to deliver business outcomes faster. Broker the use of Global and Regional qualified technologies & partners where possible to create scale.
  • Identify areas of risk in the assigned projects and overall APAC Omnichannel Retail program, and develop plans to minimize such risks
  • Support Head of Program in updating regional Omnichannel Retail program timeline and communication with stakeholders

Person’s Specifications:

  • Bachelor’s degree or above, degree in Computer Science or Engineering preferred
  • 5+ years of experience in business analysis, solution design & delivery capacity with Order Management System (OMS) platform
  • Experience in project management, business process mapping, functional requirement gathering, data sizing, functionality testing, and Change Management
  • Background in cloud-computing/SaaS including system implementation and management
  • Good understanding of system architecture, digital platforms, integration concepts, and ability to design scalable performance-driven solutions
  • Good understanding of order & stock data model and data flow amongst integrated systems
  • Experience in iterative software delivery methodologies - Agile, SCRUM, DevOps, etc.
  • Project and vendor management required
  • Experience in liaising with business stakeholders across APAC
  • Experience in Retail preferred, experience with Luxury Retail a plus
  • Strong expertise in OMS solutions and e-Commerce technologies in APAC, along with integration framework, & experience with ecosystem of partners
  • Manage technical vendors and delivery teams to align and coordinate technical task deliveries and projects on time, of quality, and budget
  • Capable to own the functional design of the regional OMS platform in APAC with a long-term vision, but at the same time addressing immediate and short-term needs in a pragmatic manner
  • Capable to suggest innovations and design with a long-term strategic mindset
  • Advise on, compare, and propose technical decisions, balancing usability, practicality, feasibility, performance, sustainability, and security.
  • Good communication skills
  • Fluent in English