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Job

IT Lead

  • Location

    Hong Kong

  • Sector:

    Financial Services and Banking

  • Job type:

    Permanent

  • Salary:

    Competitive basic + Rewarding bonus

  • Contact:

    Spencer Wang

  • Contact email:

    s.wang@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Published:

    7 months ago

  • Expiry date:

    2021-02-11

Responsibilities

• To deliver reliable and efficient IT onsite services, including but not limited to:

1. IT Service Desk 

  • 1st level support on Desktop environment and Banking Applications
  • Helpdesk support to users

2.Infrastructure Operations (Desktops, Laptops, iPhones, servers, local Exchange servers)

3. User IT requests

4. IT Security and IT Risk Management

5. IT Projects 

 
• Ensure compliance with the obligations under the Banking Ordinance

• Manage and provide active challenge to services provided by outsourced service providers

• Manage and own the IT incident process in Hong Kong

• Provide IT-related procurement activities as purchasing or advisory role

• Approve and advise on IT-related invoices.

• Provide management with relevant management information and reports and escalates concerns where appropriate

• Establish and deploy robust risk and control frameworks which meet the strategic needs of the Bank, including communication, training, and awareness of these frameworks

• Share and leverage technical skills, experience, and know-how across IT teams in the Bank 

• Responsible for the management and development of the team, including performance management, training and compensation and resourcing matters

• Represent IT in management meetings (in the absence of Head of IT if required) and dealing with internal and external stakeholders

• Lead and supervise projects sponsored by IT

• Responsible for budget/cost management for Hong Kong IT 
 
Requirements 

• 7+ years or relevant experience with desktop support

• Excellent knowledge with Microsoft office and Window desktop operating system

• Good Knowledge with VC and printing support

• Excellent problem-solving and multitasking skills

• Language fluency level: excellent in both Cantonese and English,

• Customer-oriented attitude • Knowledge with NICE, Airwatch, Citrix, Cisco switch, Avama, RSA, Bloomberg