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Job

IT / Senior IT Analyst - Global Top Tier Law Firm - Up to 35k/month

  • Location

    Hong Kong

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    400,000 HKD to 500,000 HKD per annum

  • Contact:

    Sunny Mirchandani

  • Contact email:

    s.mirchandani@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    ITS325

  • Published:

    26 days ago

  • Duration:

    Perm

  • Expiry date:

    2021-09-30

  • Startdate:

    ASAP

IT Analyst - Top Tier Law Firm

  • Attend to local issues, user queries and requests, actively logging and monitoring tickets via the firm's Helpdesk system (ServiceNow)
  • Provide sound advice and assistance with the handling of and resolution of incidents and requests. This also includes escalation to the appropriate resolving groups in the region as well as global teams
  • Responsible for supporting client and meeting room technologies including the Video Conferencing event testing and setup
  • Provide desktop hardware (including printers) and software support including remote services (e.g. RAS/VPN, Token & secure ID, mobile devices, etc.)
  • Assist with the IT induction training for new staff members where required
  • Participate in a good proactive working relationship within the Hong Kong Technology team and other teams within the IT department
  • Perform other duties as assigned by the Technology Services Manager
  • IT Service Management
  • IT Project Management with local/reigonal/global team
  • Proactively engage with the lawyers and business professional staff to educate them on how to take advantage of the various technology tools and services available to them with the aim of improving efficiency and productivity
  • Proactive focus on continuous improvements to the overall user experience and relationship with the Hong Kong Technology team
  • Demonstrate and promote new technology and provide consultation staff
  • Maintain and manage hardware assets in the office

Qualifications

  • Strong spoken and written English; good spoken and written Chinese (Cantonese and Mandarin) would be an advantage
  • 3 to 6 years' experience within an IT service desk and 2nd line support
  • Solid knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite and SharePoint (Microsoft Office Specialist preferred)
  • Solid experience in supporting Apple, Android and Blackberry handheld devices
  • Solid experience in supporting Cisco and Polycom video conferencing systems
  • Experience in supporting Audio/Visual technology (Video matrix switch, audio mixer, control system)
  • Solid knowledge in troubleshooting network related issues (TCP/IP, DNS, VPN, Proxy)
  • Hands-on experience in supporting online meeting tools such as WebEx and MS Teams
  • Experience in supporting Active Directory, Citrix Director, RSA, Exchange, BlackBerry UEM and Cisco Call manager will be an advantage
  • Good initiative; able to work well under a high demanding environment; excellent customer service skills; able to work well independently and within a team
  • ITIL foundation certification preferred, with proven skills & experience in this area

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