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Job

Junior Delivery Associate

  • Location

    Shanghai

  • Sector:

    Technology

  • Job type:

    Contract

  • Salary:

    130k-175k

  • Contact:

    Francesca Ruscio

  • Contact email:

    f.ruscio@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    REF-567789

  • Published:

    21 days ago

  • Expiry date:

    2021-05-01

  • Startdate:

    ASAP

What you will do

 

You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna’s products!

 

Responsibilities

  • Be in contact with our merchants via phone, video call or email
  • Responsible for handling and collaborating with the Commercial team on the most complex integration cases within our SME merchant segment
  • Act as an interface between involved parties in order to ensure completion of the implementation project
  • Provide merchants with implementation and e-commerce platform expertise to ensure optimal end customer experience
  • Provide feedback to product & engineering domains, with whom you will discuss needs and requirements
  • Work with a primary focus on the China market but as part of a global team supporting other countries as required

Who you are

  • Desired experience and understanding of XML, HTML, REST API
  • Familiarity with e-commerce shop systems or payment systems
  • Have worked in either technical integration, technical support or similar roles
  • Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent

You should have

  • Working proficiency and communication skills in verbal and written English

You might also have

  • Excellent ability to listen and and communicate with different audiences
  • Ability to handle clients situations in a confident yet humble ways based on facts
  • Genuine curiosity and good technical understanding
  • Passion for solving problems

 

REF-567789