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MES Support Lead

  • Location

    New Jersey

  • Sector:

    Life Sciences, Technology

  • Job type:


  • Salary:

    $140,000 - $160,000 pa

  • Contact:

    Gabrielle Smith

  • Contact email:

  • Salary high:


  • Salary low:


  • Published:

    6 months ago

  • Expiry date:


  • Startdate:


Are you a skilled Support Lead looking to move into a forward-thinking Life Science technology company?

Hamlyn Williams are currently partnering closely with an up-and-coming software company who are looking for a skilled Support Lead to join their team in New Jersey. Ideally they would like someone located in the area, but for exceptional candidates they can be flexible.

This is a fantastic opportunity to jump into a passionate, innovative software company.


  • Be the first escalation point for all support enquiries that cannot be handled by the support team.
  • Lead the support team from a technical and people management perspective. 
  • Find root causes of technical issues with the MES system.
  • Work with the product team and be a strong communicator.
  • Work out any issues in the software as required.


  • Background in troubleshooting and OpEx projects.
  • Customer centric, solution driven person who is passionate about technology.
  • Strong knowledge of MES.
  • Experience within Life Science industry.
  • Ability to work in a Triage Ticket system, so experience in a System Integrator is desired but not essential.

Please note to apply, you must be a US citizen or a green card holder.

Apply Now

You can apply for this role by sending us your CV now!

Gabrielle Smith


We recruit for a variety of opportunities within Life Sciences and Automation so feel free to get in touch with us to find out how we can help you.