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MES Support Lead - Remote

  • Location

    New Jersey

  • Sector:

    Life Sciences, Careers at Hamlyn Williams

  • Job type:


  • Contact:

    Elena March

  • Contact email:

  • Salary high:


  • Salary low:


  • Published:

    6 months ago

  • Expiry date:


  • Startdate:


Hamlyn Williams is partnering with a high growth MES biotechnology company whose focus is to disrupt and change the MES space within the Life Sciences market, and due to massive success, they are growing immensely!

They are looking for a Support Lead to work within the support function of the company on a remote basis. The client is currently building out a global support team to deal with issues at any time. This opportunity offers a highly competitive salary and package, along with equity options within the company.

Key responsibilities include:

  • Dealing with various customers after implementation 
  • To work with the production team by being a strong communicator in acknowledging and developing any improvements that may need adjusting to the software
  • Provide 24hr support if needed


  • Experience with L1 & L2  support functions
  • Life Science background 
  • Knowledge of MES 
  • Experience with troubleshooting
  • Confident in dealing with various issues that arise and owning problems from start to finish, as well as prioritize different tickets and manage the work load

Please note, you must have a green card or US citizenship to apply for this role.  

If you are interested and think this will be a great fit for you, please click the link and apply, or send your CV across to