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Job

Risk Quality Assurance - Crypto

  • Location

    Hong Kong, Singapore, China

  • Sector:

    Financial Services and Banking

  • Job type:

    Permanent

  • Contact:

    Bettina Chow

  • Contact email:

    b.chow@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Published:

    about 2 months ago

  • Duration:

    perm

  • Expiry date:

    2021-09-26

  • Startdate:

    asap

Job summary

  • Large platform
  • Remote working
  • 5 day working, fixed hours
  • Competitive salary package

Responsibility

  • Analyze random cases reviewed by BPO/Risk Ops and monitor data analysis to assess and mentor agents' quality and performance.
  • Identify best practices from Risk cases, enhance and execute it to the team.
  • Generate excel reports together with the use of other Office Suites, and conduct quality analysis.
  • Implement and track quality procedures consisting of solving ticket queries and randomly checking processes.
  • Continuously improve the standard for quality assessment and monitoring process by liaising with internal operations to adjust the quality assessment according to business needs.
  • Frequently report to the supervisor, and execute tasks within a timely manner.
  • Assist the supervisor to develop standardized and ad hoc service scripts.

 

Requirements

  • Bachelor degree or above, preferably with previous experience as a Quality Assurance in Risk within the e-commerce or financial sector.
  • Familiar with Word/Excel/Ppt/Visio applications, and excellent in data analysis and reports.
  • Possess a good sense of judgement, excellent communication and interpersonal skills.
  • Prior knowledge in setting goals for continuous improvement of service quality standards and the level of client satisfaction, able to analyze problems independently.
  • Able to work under pressure, show strong sense of responsibility, and a passion.
  • Work proactively with a high sense of service mindset, strong problem solving and delivery skills.
     

For interested parties, please click Apply Now or send your CV to b.chow@hamlynwilliams.com

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