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Job

ServiceNow Technical Architect Dutch speaking

  • Location

    Netherlands

  • Sector:

    Financial Services and Banking

  • Job type:

    Permanent

  • Contact:

    Matthew Gilbranch

  • Contact email:

    m.gilbranch@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    MATT/PERM/NETHERLANDS/985

  • Published:

    3 months ago

  • Expiry date:

    2022-03-16

  • Startdate:

    ASAP - 3 Months notice acceptable

 

ServiceNow Technical Architect Dutch speaking

Mission

The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas we want to hear from you:

  • ITSM, ITIL, ITAM, CMDB/uCMDB
  • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)

 

Main tasks

  • Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements
  • Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”. Working with the Client this requires thought leadership in transforming “solutionised” requirements to true business outcomes
  • Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people)
  • Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries
  • Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)

 

Knowledge and Skills

  • Hands-on design, development and deployment experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years)
  • Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators
  • Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
  • ITIL V2 or V3 Foundations Certification
  • Has proven leadership experience in managing small teams and projects
  • Ability to produce documentation on various levels including technical and customer facing
  • Proven team player and team builder
  • Educated to bachelor’s level (HBO or higher)
  • Be prepared to travel
  • Fluent in Dutch and English. French a big plus.
  • Be prepared to travel

 

Location

  • The candidate should be based in The Netherlands or Belgium and should be willing to travel occasionally