Connecting linkedin

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9oyw1sew4td2lsbglhbxmvanbnl2jhbm5lci1kzwzhdwx0lwpvyi5qcgcixv0

Job

Technical Support Specialist

  • Location

    Hong Kong

  • Sector:

    Technology

  • Job type:

    Permanent

  • Contact:

    Andie Lin

  • Contact email:

    andie.lin@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    ZOTA - 001

  • Published:

    about 1 month ago

  • Expiry date:

    2021-10-20

  • Startdate:

    ASAP

Our client is the leading global payment institutions with businesses globally and is expanding their Hong Kong operations team. This is a new role and full-time employment role.

Responsibilities

  • Responsible for addressing and solving customer issues through E-mail and Skype.
  • Cooperation with other online platform representatives.
  • Helping customers with API integration to our gateway.
  • Building and maintaining the processing environment.
  • Identifying and documenting bugs and features.
  • Handle correspondence with merchants and various third parties.

Requirements:

  • Experience in technical/customer support and/or online payment processing is an advantage, but not a requirement.
  • Strong organizational, analytical, written, and verbal communication skills.
  • Good command of spoken and written English and Chinese (Mandarin)
  • Passion for troubleshooting and constant self-learning.
  • Superb attention to detail.
  • Excellent written and oral communication skills
  • Proficiency in Microsoft Office and G-suit products, Zoom, Slack and Trello are basics

#LI-AL1