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Job

U.S Customer Safety Analyst

  • Location

    New York, NY

  • Sector:

    Financial Services and Banking

  • Job type:

    Permanent

  • Salary:

    $60,000- $80,000

  • Contact:

    Ilanna Abramowitz

  • Contact email:

    i.abramowitz@hamlynwilliams.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    U.S Complaints and Corrective Actions Compliance

  • Published:

    4 months ago

  • Expiry date:

    2023-03-04

  • Startdate:

    ASAP

We are excited to announce that we have partnered with a Series B Fintech firm. Our client is looking to fill its Complaints and Corrective Actions Compliance role in New York. This is an exciting opportunity to gain experience and skills working within the Fintech industry. 

This is a hybrid position. Located in New York, NY. 

Salary: $60,000- $80,000 

What you will be doing:  

  • Responsible for building robust systems for customers to manage their account security  

  • Actively detecting and responding to incidents and queries relating to Customer Safety and Account Take over; ensuring customers funds are kept safe  

  • Constructing controls against hacking attempts through consistent mitigation of vulnerabilities  

  • Ability to communicate with affected customers  

  • Support regulatory, partner, and legal inquiries related to security incidents  

  • Collaborate with the security team to ensure customers protection as well investigate and shut down phishing campaigns and attacks  

What they are looking for:  

  • Bachelor's degree 

  •  2 years of experience in investigative roles within Financial Services 

  • Experience with using technology to mitigate against Financial Crime or Anti-Money-Laundering related risks 

  • Knowledge in investigations and security pertaining to digital assets/wallets/accounts  

  • Forceful communication and customer service skills 

 

For more information please contact Ilanna Abramowitz at I.abramowitz@hamlynwilliams.com or (646)-349-4242.  

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